Privacy Policy

1. No Affiliation with the VA or Government Entities

Veterans Triumph is a private, independent entity. We are not affiliated with, endorsed by, or sponsored by the U.S. Department of Veterans Affairs ("VA"), the Department of Defense, or any other government agency. Use of our platform does not establish any formal connection to or communication with the VA or any government program.

2. Scope of this Policy

This Privacy Policy applies to information we collect:

• Through the Veterans Triumph website and Services;
• Via email, text, or other communications between you and us;
• Through mobile and desktop applications related to the Services.

This Policy does not apply to third-party websites, tools, or services that may link to or from our Services. Their data practices are governed by their respective policies.

3. Information We Collect

We may collect the following categories of information:

a. Personal Identifiers

• Full name
• Email address
• Login credentials (username, hashed passwords)
• IP address, device ID, and related metadata

b. Claim and Statement Inputs

• VA disabilities selected
• Desired VA disability percentages
• Text entered into personal or buddy statement generators
• Responses to mock C&P exam simulations

Note: This information may relate to health or medical conditions. While we are not subject to HIPAA, we treat this data with heightened sensitivity.

c. Payment Information

• Credit/debit card details (processed via PCI-compliant third-party providers)
• Transaction history

We do not store full card numbers or CVVs on our servers.

d. Usage & Technical Data

• Browser type, OS, device type
• Session duration, clickstream data, referring URLs
• Cookies and similar tracking technologies (see Section 9)

4. How We Use Your Information

We process your information to:

• Provide and maintain our Services;
• Generate claim-related output at your request;
• Respond to user inquiries and support tickets;
• Improve and personalize our Services;
• Prevent fraud, abuse, or violations of our Terms of Service;
• Comply with legal obligations.

We do not use your data for profiling, advertising, or third-party marketing purposes.

5. Legal Bases for Processing (for EU/UK Users)

Where applicable, our lawful bases include:

• Performance of a contract (e.g., delivering Services);
• Consent (e.g., for email updates or data input);
• Legal obligation (e.g., compliance with applicable law);
• Legitimate interests, balanced against your privacy rights.

6. Disclosure of Your Information

We may disclose your information only as follows:

• Vendors and Service Providers: We may share data with subprocessors (e.g., cloud hosts, AI providers, analytics platforms) under confidentiality and data processing agreements.
• Legal Obligations: We may disclose data if required by subpoena, legal process, or to comply with applicable laws.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred, subject to safeguards.
• With Your Consent: We may share information if you explicitly instruct or authorize us to do so.

We do not sell, rent, or trade your personal data under any circumstances.

7. Third-Party AI and Subprocessors

Certain features (e.g., statement generators or mock exams) may use third-party artificial intelligence APIs to process input and generate responses. These subprocessors operate under strict confidentiality obligations and do not retain or use your data for training or unrelated purposes.

We currently utilize OpenAI and other AI providers for language model output.

8. Data Retention

We retain personal data only as long as necessary for:

• Providing the Services;
• Complying with legal obligations;
• Resolving disputes or enforcing our agreements;
• Improving our systems.

If you request deletion of your account, we will remove your data from active systems within a reasonable timeframe, subject to archival or legal requirements.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Authenticate users;
• Remember user preferences;
• Analyze site performance.

You may opt out or manage cookie settings through your browser. Disabling cookies may impair certain features of the Services.

10. Data Security

We implement administrative, technical, and physical safeguards designed to protect your data, including:

• TLS encryption of data in transit;
• Role-based access controls;
• Regular audits and vulnerability scanning.

11. User Rights and Controls

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of your personal data;
• Correct or update inaccurate data;
• Request deletion ("right to be forgotten");
• Object to processing or withdraw consent;
• Request data portability.

To exercise any of these rights, contact us at privacy@veteranstriumph.com. We may require verification of identity before responding.

12. Children's Privacy

Our Services are not intended for use by children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect data from minors. If we learn that a minor has provided us data, we will delete it promptly.

13. Breach Notification

In the event of a data breach involving personal information, we will notify affected users as required by applicable law, using the contact information we have on file.

14. Changes to This Policy

We reserve the right to revise this Privacy Policy from time to time. When we do, we will:

• Update the "Effective Date" at the top;
• Notify you of material changes by email or platform notice.

Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.

15. Contact Us